Cancellation & Refund

Cancellation & Refund

  • Online bookings can be cancelled 30 days before the date of reservation
  • In case of group bookings, individual booking cannot be cancelled.

To complete your cancellation, we require a receipt or proof of online payment, including the bank/card statement screenshot.

 

Refunds (if applicable)

Once your cancellation request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (Usually varies from 2 to 10 days)

 

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us online here.

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